Frequently Asked Questions
Purchasing Process
Learn more about how to purchase FAM ENERGY products. Includes information on requirements, delivery times and payment methods on our products page or by sending a request to our email:
Product Delivery
Find out how the FAM ENERGY product delivery process works, from logistics to arrival at the final destination, through our commercial channels or using the form on the contact us page.
Payment Information
Learn about the payment options available when purchasing FAM ENERGY products. Learn more about invoices, terms and payment methods for national or international operations. We have the best solutions to meet your supply demands.
Contact our sales team.
Financial policy
Understand the financial policy that maintains a double layer of protection in product payments. At FAM ENERGY, no payment is made before the product is delivered.
Quality Assurance
Find out more about the quality assurance offered by FAM ENERGY in its products, including control processes and standards of excellence.
All products have reports
of quality and quantity issued by independent classification agencies and are monitored from origin to destination.
Customer Support
Find out how to get customer support from FAM ENERGY, including available contact channels and service hours, which allow you to monitor the status of your operations.